egebet Privacy Policy

1. Introduction

Welcome to egebet. This Privacy Policy explains how egebet ("we," "us," or "our") collects, processes, stores, and protects the personal information of players who register and use our online casino and sports betting platform at egebet.lat. This policy applies to all services offered by egebet, including but not limited to slot games, live casino, card games, bingo, and virtual sports betting.

By creating an account and using egebet's services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue using our platform immediately.

This Privacy Policy is drafted in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC). egebet is committed to being a responsible personal information controller.

2. Information We Collect

egebet collects personal information that is necessary for providing our services, ensuring compliance with applicable laws, and maintaining platform security. The categories of information we collect include:

Account Registration Data:

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify that you are 21 years of age or older, as required under Philippine law for casino-style gambling)
• Residential address (including city — whether you are based in Metro Manila, Cebu, Davao, Quezon City, Makati, or other regions)
• Email address and mobile number
• Username and encrypted password

Identity Verification (KYC) Documents:

• Government-issued photo ID (e.g., Philippine Passport, SSS ID, Driver's License, UMID, Voter's ID)
• Proof of address documentation where required
• Source of funds documentation for higher-tier accounts, in line with anti-money laundering regulations

Financial Data:

• GCash account reference, Maya wallet reference, BPI or BDO bank account details (last four digits only for display purposes), UnionBank details, or USDT wallet address
• Deposit and withdrawal transaction history
• Bonus claims and wagering activity

Technical and Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session logs including login timestamps, game history, and platform navigation patterns
• Cookies and similar tracking technologies (see Section 7 for details)

Communication Data:

• Messages sent to our live chat support team or via email to [email protected]
• Survey responses and feedback you voluntarily provide

3. How We Use Your Information

egebet uses the personal information we collect for the following lawful purposes:

• Account Management: To create, maintain, and secure your egebet account, and to verify your identity in accordance with KYC requirements.
• Service Delivery: To provide access to our full suite of games including slots, live casino tables, virtual sports, bingo, and card games like Callbreak.
• Payment Processing: To facilitate deposits and withdrawals via GCash, Maya, BDO, BPI, UnionBank, and USDT, and to detect and prevent fraudulent financial activity.
• Legal and Regulatory Compliance: To meet obligations under Philippine anti-money laundering laws (AMLA), the Data Privacy Act, and any applicable gaming regulations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide 24/7 live chat assistance.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behavior and to enforce self-exclusion requests where submitted.
• Marketing Communications: With your explicit consent, to send you promotional offers, bonus notifications, and platform updates. You may opt out at any time.
• Platform Improvement: To analyze aggregate usage data (in anonymized form) for the purpose of improving game offerings, interface design, and overall player experience.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and NPC regulations, egebet processes your personal data under the following legal bases:

• Contractual Necessity: Processing is required to fulfill our obligations under the egebet Terms & Conditions when you register and use our services.
• Legal Obligation: We are required by law to collect certain data, particularly for KYC, AML compliance, and age verification (21+).
• Legitimate Interest: We process certain technical and behavioral data to maintain platform security, prevent fraud, and improve our services.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, informed consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

egebet does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Trusted Service Partners: Game providers (such as Pragmatic Play, PG Soft, JILI, and Evolution Gaming) and payment processors may receive limited data necessary to deliver their services. All such partners are bound by strict data processing agreements.
• Identity Verification Providers: Third-party KYC and AML screening services may process your identification documents as part of our compliance obligations.
• Regulatory and Law Enforcement Authorities: egebet will disclose personal data when legally compelled to do so by a Philippine court order, NPC directive, or other competent authority.
• Corporate Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

In all cases, data sharing is limited to the minimum information necessary and is conducted under appropriate legal safeguards.

6. Data Retention

egebet retains your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Philippine law:

• Active Accounts: Data is retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with AMLA requirements.
• KYC Documents: Identity verification records are kept for a minimum of five (5) years from the date of your last transaction, as mandated by anti-money laundering regulations.
• Transaction Records: Financial transaction logs are retained for at least five (5) years.
• Support Communications: Records of your support interactions are kept for three (3) years from the date of the last communication.
• Marketing Consent Records: We retain records of your consent status until you withdraw consent and for a reasonable period thereafter for audit purposes.

When your data is no longer required, we securely delete or anonymize it using industry-standard methods.

7. Cookies and Tracking Technologies

egebet uses cookies and similar technologies to enhance your experience on our platform. A cookie is a small text file stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functionality such as session management and login authentication. These cannot be disabled.
• Performance Cookies: Help us understand how players interact with egebet by collecting anonymized usage data, such as page visit frequency and game loading times.
• Functional Cookies: Remember your preferences, such as language settings, display options, and your preferred deposit method (e.g., GCash or Maya).
• Targeting / Marketing Cookies: Used with your consent to deliver relevant promotional content based on your gaming interests and behavior on our platform.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies may affect certain features of the egebet platform but will not prevent you from accessing core services.

8. Your Data Rights

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by egebet:

• Right to Be Informed: You have the right to know what personal information egebet collects and how it is used — which this Privacy Policy fulfills.
• Right to Access: You may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure or Blocking: You may request deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to Data Portability: You may request that your personal data be provided in a structured, commonly used format.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes. You can unsubscribe from marketing emails at any time.
• Right to Complain: If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days.

9. Security Measures

egebet implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

• 256-bit TLS/SSL encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including financial records and KYC documents
• Multi-factor authentication (MFA) for account access and administrative systems
• Regular third-party penetration testing and security audits of our platform infrastructure
• Role-based access controls ensuring only authorized personnel can access personal data
• Continuous intrusion detection monitoring across all server environments
• Secure data centers with physical access controls and 24/7 surveillance

Despite these measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your egebet account and to enable any two-factor authentication options available in your account settings.

10. Age Restriction and Minors

egebet's services are strictly available to individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from anyone under the age of 21.

During the registration process, all users must provide their date of birth, which is verified as part of our KYC process. If we discover that an account has been registered by a minor, we will immediately suspend and terminate that account, forfeit any associated balances in line with our Terms & Conditions, and securely delete all associated personal data.

If you believe a minor has registered on our platform, please notify us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

egebet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on the egebet platform notifying registered players of the update
• Where required by law, seek renewed consent from affected users

We encourage you to review this Privacy Policy periodically to stay informed about how egebet protects your data. Continued use of the egebet platform following any update to this policy constitutes your acceptance of the revised terms.

12. Contact Our Data Protection Officer

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please reach out to us:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the egebet platform
• Response Time: We aim to respond to all privacy-related inquiries within five (5) business days, and within fifteen (15) business days for formal data subject requests

You also have the right to escalate any unresolved privacy complaints to the National Privacy Commission (NPC) of the Philippines, which oversees data privacy rights and enforcement under RA 10173.